Kollective Playground

Effective Date: 5th February 2023

Your Privacy and Rachelle Kober ABN 80 133 287 865 collectively and individually referred to as Kollective Playground “we”, “us”, or “our”.

Kollective Playground is committed to respecting and protecting your privacy and uphold your rights when you use this Website (www.kollectiveplayground.com.au)(“Website”) and our social media channels and explains how we collect, use and protect your personal data that you provide to Kollective Playground through our Website, social media channels, or purchase our Goods and Services, as well as your own rights and options to the information we collect. If you are a client, customer, subscriber, or just a visitor to our Website, this Privacy Policy will apply to you.

Your Responsibilities
Read through the latest version of the Privacy Policy and the Website Terms & Conditions so you understand what data we collect, how we use it, the measure we use to protect your information, and your rights and responsibilities;

If you provide us with any personal data relating to a third party, you must ensure the individual or organisation is aware of the matters detailed in this Privacy Policy, and that they authorise us to process that data on your behalf in accordance with this Privacy Policy.

What Personal Data We Collect
The personal data that we collect when you visit our Website, make purchases, or interact with us on social media channels may include contact information such as your name, email address, postal address, home address, business and billing addresses, and telephone number; Your business name and general information; Your podcast name and general information; Financial information that is necessary when working with us in a client matter or once-off purchases, such as bank details to make payments and for accounting, auditing, and billing; Data about the products and services you purchase;
Specific login credentials when working with us in a client matter; Data that identifies you such as your IP address, browser type, time zone, geolocation, and so on); Data on how you use our Website such as URL clicks, page views, and other actions; Cookies, log data, derivative data and web beacons; Other personal data regarding you preferences where is it relevant to services that we provide.

Financial Data
Financial data, such as account details necessary for processing payments such as your credit card or bank transfer details, and fraud prevents, and other related billing information. We collect financial data in order to allow you to purchase and pay for our Goods and Services from our Website and in a client matter through subscriptions and once-off payments. We use third party getaway providers that are widely respected for providing secure and reliable online payment solutions and are PCI DSS compliant.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle credit cards from major card schemes such as Visa and Mastercard. PCI DSS requirements help ensure the secure handling of credit card information through our Website, subscriptions and once-off payments.

How We Collect Your Personal Data
We collect your personal data when you provide it to us by completing a form, purchasing a product or service online, or purchasing a product or service as an ongoing client, as well as collecting data automatically when you browse our Website, known as derivative data. We also collect data when:

You purchase a service, product, programs, or online course; You complete any forms on the Website such as enquiry contact forms and newsletter opt-ins; You participate in any giveaways or promotions; You complete any feedback forms for market research and customer surveys; You accept our cookies and other tracking technologies on any divide you use to interact with us; You interact with us on social media.

Derivative Data
Derivative Data is information that our services automatically collect about you when you access our Website, such as your IP address, browser type, the dates and times that you access our Website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative Data may also include data collected by third party service providers, such as advertising and analytics providers.

How We Use Your Personal Data
We may use your personal data described above for the purpose it was collected and related purposes, such as To create and administer your accounts; Deliver any products or services purchased by you; Notify you of updates to our products and services; Customer support and corresponding with you; Processing payments; Insurance purposes; Marketing with your consent; Market research e.g. contact you for feedback about our products and services; Troubleshoot issues; Administer your participation in promotions and giveaways; As required by law subject to our obligations; Prevent fraudulent activity on our Website; Monitor your compliance with our Terms and Conditions; Make your experience on our Website more efficient and enjoyable; Improve our Website.

Who We Share Your Personal Data With
We may share your personal data if you are a client. We may disclose your personal data to other Businesses, Contractors, and experts who are engaged in completing works that you purchase from us. Otherwise, we will only disclose your personal data when you direct us or give us permission, and when we are required by law or regulations. We do not sell or rent your personal data to any third parties. We are committed to protecting your privacy.

Keeping Your Personal Data Secure
We take appropriate measures to keep your personal data confidential and secure in accordance with our internal procedures. This includes password access to accounts;  Using payment providers who are PCI DSS compliant; Storing electronic data with reputable third-party storage providers who have appropriate security protections; Limit access to personal information to individuals who need to know. However, no security measure is fool proof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you provide to us.

How Long We Keep Your Personal Data
Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposed or you withdraw your consent (where applicable), or we are not legally required or otherwise permitted to continue storing such data. You have the right to request for your personal data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

Age of Consent
By using this Website or Goods and Services, you warrant that you are at least the age of majority in your State or Territory of residence. Our Website and Goods and Services should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.

Email Communications
For email and marketing purposes, you will have the opportunity to unsubscribe from any future communications through email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in our business and as provided by law. We do not ever sell your information to third parties.

International Data
Our Website is hosted by servers located in Australia. Therefore, if you reside outside of Australia, some of your personal data may be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors), subcontractors, and experts located in Australia. We use all reasonable methods to protect the safety of your personal data during transfer, including hosting our Website on reputable servers and engaging reputable third-party processors. By using this Website and providing us with your personal data, you consent to this transfer, processing, and storage of your personal data in Australia, being aware that the privacy laws in Australia may differ from the privacy laws in your country of residence.

Inaccurate Information
If any of the personal data that you have provided to us changes, please let us know by sending an email to hq@kollectiveplayground.com.au or completing the online contact form. We will not be responsible for any losses arising from any inaccurate personal data that you provide to us.

Governing Law
This Privacy Policy and your use of this Website is governed in all respects by the laws of Australia.

Updates to Our Privacy Policy
Please make sure to check our Privacy Policy regularly , as we may update this Privacy Policy when required, for example, changes to our practices or for other operational, legal or regulatory reasons. We will ensure that the date of the most up to date version of the Privacy Policy is displayed at the top of this Privacy Policy, known as the "Effective Date".